Shipping Policy
WHAT IS THE HANDLING TIME?
We generally process and ship orders the same day and at most within 1-2 business days (Monday – Friday). Cut off time for same day processing is 12:00 PM Eastern Standard Time.
Important Notice: Delivery windows (transit times) serve as ESTIMATES only. It is crucial to note that business days are strictly defined as Monday through Friday and EXCLUDE Saturdays, Sundays, and Holidays. It is imperative to understand that we do NOT possess authority over any delays or internal matters concerning USPS or UPS deliveries.
WHEN WILL I RECEIVE MY ORDER?
Transit times generally range from 5-7 days depending on your location. Delays are subject, but not limited to, holidays, weather, a pandemic, and carrier related delays. Shipping costs are non-refundable due to carrier delays. Transit time does not include processing and handling. For instance, if you order after 12:00 PM on a Friday, your order will be shipped Monday. Tuesday is the first business day of transit.
- USPS First Class mail generally has a 5-7 business day transit time.
- USPS Priority mail generally has a 2-4 business day transit time.
Any provided shipping times are estimates only and actual delivery dates may vary.
****Please note: There is a $5.95 reshipment fee for any shipment that needs to be reshipped due to an insufficient address or wrong address provided. ****
DO YOU SHIP TO MILITARY (APO) ADDRESSES?
Yes, we do! We ship to APO addresses through USPS First Class or Priority Mail. Please let us know if USPS is denying shipment to your APO address and we will look into a solution for you.
INTERNATIONAL SHIPPING
Most items have been integrated with our international shipping rates. Enter your shipping details into the checkout to view the rates. You can also contact us with your location and the item(s) of interest. We will provide a shipping quote within one business day. Shipping costs include insurance, but any import duties and customs fees are 100% the buyer’s responsibility. We are unable to refund or offer credit on any import duties and customs fees. We also cannot provide estimates on any applicable import duties and custom fees.
Failure to accept and pay for import duties and customs fees will result in the item(s) being returned to our warehouse. Returns can take up to 30 days. Once the item(s) is received we will process the refund, minus the outbound shipping, insurance costs plus a 15% restocking fee. Shipping and insurance are non-refundable.
All international Shipments are shipped via USPS First Class International (10-20 business days), USPS Priority Mail International (6-10 business days). or through FedEx International (5-10 business days).
Delays are subject but not limited to, holidays, weather, a pandemic, and carrier related delays. Transit time does not include processing and handling.
SHIPPING HOLIDAYS
While we ship most items within 1-2 business days, we do take breaks and enjoy the holidays. Below are holidays that you may experience a delay in processing and handling times of your order.
- New Year's Eve
- New Year's Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
- Day after Christmas Day
There are also Federal Holidays that USPS does not offer service. Even if we are working those days, we will not have anyone to pick up or receive your package. In these cases your item(s) will ship the next available business day.