We ship most packages via USPS or FedEx (or DHL Worldwide) if purchased internationally). You can easily input your tracking into the postal carrier site and find status updates. The tracking information will also be provided in the automated shipping confirmation email. If you did not receive a shipping confirmation email, please check your spam or e-mail us directly at Team@theoriginalstick.com and we will provide you with the tracking.

ShipTection Shipping Insurance

We are proud to partner with ShipTection. Customers can purchase shipping protection at checkout. If a package is lost, damaged, or stolen, the customer can quickly receive a replacement or refund.

Yes, we ship internationally. Shipping costs will be displayed at checkout, and any applicable customs duties, taxes, or fees must be paid either in advance or upon delivery

We work very hard to ship domestic orders within one business day. Transit times for items will range from 5-7 business days depending on your location and the carrier. We do offer expedited options. Please note, we are not responsible delays due to weather, carrier issues or global epidemics and/or pandemics.

Important Notice: Delivery windows (transit times) serve as ESTIMATES only. It is crucial to note that business days are strictly defined as Monday through Friday and EXCLUDE Saturdays, Sundays, and Holidays. It is imperative to understand that we do NOT possess authority over any delays or internal matters concerning USPS or UPS deliveries.

Before returning, please contact us at team@theoriginalstick.com.

All returns are subject to a 15% restocking fee. Returns must be initiated within 30 days of purchase. Buyer may be responsible for scheduling and paying for return shipping depending on return reason. Product must be in re-sellable condition. Buyer will not be reimbursed for original shipping costs. Refunds will be initiated after product is received and inspected.

Restocking cost is subject to change based on the condition of return! If an item is returned with damage, missing parts or damaged packaging, The Original Stick reserves the right to charge an appropriate restocking cost is based on the returned item condition.

If an exchange is needed, please contact us at Team@theoriginalstick.com.

Please note that exchanges are accepted up to 30 days after the item has been purchased. Buyer may be responsible for return shipping costs and in some cases the cost of the reshipment of the new item. Product must be in original packaging and re-sellable condition.

If your order has a final delivery scan at your residence, please double check with neighbors and/or community mail rooms.  If you cannot locate the package, please file a claim with the post office and let us know right away. If your item was stolen, we will review it on a case-by-case basis. 

If the parcel is lost in transit (no final delivery scan), please e-mail us with your order ID, and any applicable information you have so we can contact the postal carrier to perform a search of your item.  If in the event the item is lost and has not moved after 5 business days, we will ship out a replacement.

You can contact us through our contact us page! We will be happy to assist you.

Consider three factors:

• Size/Portability: Travel Stick (18") and Little Stick (14") for on-the-go use; Body Stick (24") for home use
• Flexibility Preference: Marathon Stick for maximum flex, Stiff Stick for rigid/maximum pressure, others for moderate flex
• Primary Use: Check our product pages for muscle group recommendations. Most popular is the Travel Stick for its versatility.

Still unsure? Email us or take our "Find My Stick" quiz!

While The Original Stick allows you to control pressure based on your tolerance, we always recommend consulting with your physician or physical therapist first, especially for serious injuries. One of the great features is that you're in complete control - you can roll lighter or harder depending on what feels right. Many physical therapists and athletic trainers recommend our products as part of recovery programs.

The Original Stick offers several advantages:

• Targeted Control: You control exact pressure and location with your hands
• Portability: Even our largest model is more portable than foam rollers
• No Floor Required: Use it sitting, standing, or lying down
• Spindle Technology: Our freely rolling spindles roll over muscles rather than sliding
• Versatility: Easier to reach areas like shins, IT bands, and neck Many customers use both - foam rollers for broad work, The Original Stick for targeted relief.

We understand that finding your perfect stick sometimes takes experience. Check our return policy for exchanges. Many customers end up with multiple sticks for different purposes - a portable one for travel (Little or Travel Stick), and a larger one for home (Body or Marathon Stick). Based on reviews, the most common upgrade path is from Little Stick to Travel Stick for more coverage.

Since 1989, we've been the pioneer in handheld muscle recovery tools. We're trusted by Olympic teams, athletic trainers, chiropractors, and physical therapists because:

• Proven Design: Our patented spindle technology has been refined over 30+ years
• Quality Materials: Made in-house with phthalate-free, latex-free materials
• Variety: 8 different models means there's a perfect tool for every need
• Durability: Built to withstand daily professional use
• Evidence-Based: Recommended in conditioning and rehabilitation programs worldwide